TERMS & CONDITIONS

DEFINITIONS

Relationships Matter: Program and Course offered by NVC Rising, and known to the tax authorities (Global Rising GbR). For readability, Relationship Matters/NVC Rising is appointed with ‘we’, ‘our’ and ‘us’.

 

Client: the natural person or legal person (eg. an employer) who issues an assignment to NVC Rising. For readability, the client is addressed with ‘you’ and ‘your’.

 

Participant: the natural person who participates in a session, practice group, workshop, course, etc. who did not issue the assignment him/herself (eg. an employee).

 

Session: all services scheduled by appointment, such as coaching, 1-on-1 counseling, private empathy session, home groups.

Workshop: all services for which several participants can register that takes one day or less, such as introduction workshops and practice groups.

 

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1. APPLICATION

These general terms and conditions apply to every agreement between NVC Rising and the Client and / or Participant.

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2.NATURE OF THE SERVICE

All our services are effort commitments. The service is aimed at increasing connection, compassion and insight. This means that we can not guarantee a concrete strategy will be found to fulfil your needs.

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3.INFORMATION PROVIDING

You must provide us with all information necessary for the proper execution of the assignment. For example, medication use and previous (psychological) treatments and / or diagnoses.

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4. LIABILITY

We assume that you are able to take care of yourself. In case of serious psychological problems we advise you to first consult a doctor or psychologist. At all times, you are responsible for choices make, your own behavior and the consequences of this, both during the service and the period thereafter.

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We are never liable for direct damage or indirect damage, emotional damage or damage resulting from decisions you have made, such as damage to other participants. If you do damage possessions or property of us, the third parties we work with that provide locations or materials, or to other participants, we can recover this damage from you.

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5. PRIVACY & CONFIDENTIAL INFORMATION

During a session: everything that is discussed during a session is treated confidentially.

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During group activity: when you participate in group activity, you must treat all information confidentially.

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If you want to share or discuss confidential information, first request permission from the person(s) concerned.

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Dealing with confidential information: confidential information is never shared with third parties, unless you have explicitly given permission.

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If a session or group activity is used (eg. for explanation or professional development), your privacy is protected by omitting or changing all confidential information.

 

Retention of Recordings: Recordings of live calls from premium courses will be available for a period of 3 months after the last live call session, after which they will be deleted.

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Contact details: NVC Rising stores your contact details for administration, for example for sending an invoice.

 

Measured information: we use Google Analytics, Active Campaign and a Facebook Pixel to measure how the newsletter is read and the website is visited.

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6. INCLUDED IN COURSES

Guidance during the live meetings in the premium version.
Guidance by answering your questions in the WhatsApp group at least every other working day.

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7. PAYMENT

Payment is done before a session, workshop or course. With this your place is assured in the session or group activity.

You will receive a receipt automatically.

If for whatever reason a payment is delayed, the costs of collection will be charged to the client.

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8. WAITING LIST

If there is no availability to participate in a workshop or course at the time of registration, you can send us an email to be added to the waiting list. As soon as a spot has opened up, the first person on the waiting list is approached via email. If you do not answer in time, the next person on the list will be approached.

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9. CANCELLATION

Registration fee - 10% of the full payment is a non refundable fee. 

Payment processing fees - for any payment transaction that we pay fees for receiving your payment (i.e. credit card processing) are non-refundable (usually between 1.5% to 3.5% of the transaction amount).

 

If you wish to cancel your participation up to 14 days before the first day of the course - we will refund you your entire tuition payment (apart from registration fee and payment processing fees) 

 

Canceling up to 7 days before the first day of the program:

We will refund you 75% of your tuition fee. 

 

Canceling less than 7 days before the first day until one week after the program started:

We will be able to refund you 50% of your tuition fee. 

 

After that  (one week after the program started)

we won't be able to offer any refund, as by this time, 

we won't be able to offer your spot to another person. 

In cases of emergencies or unusual life circumstances please contact us personally.

 

If we cancel a program for any reason (for example due to too few participants), any money transferred by you will be refunded to your account. We will notify you as soon as possible via telephone or email.

 

*For scholarship applicants different policies apply.

 

Cancelation Policy Transparency

We at NVC Rising hire a diversity of CNVC-certified trainers to support us in creating our programs.

We are committing to pay a large number of trainers, which means making big financial commitments. 

In order to care for our own sustainability as well as the sustainability of the project we chose these cancellation policy guidelines. 

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10. COPYRIGHT

Copyright of all materials are with the NVC Rising. Ownership of course material is with NVC Rising.

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11. GROUP ACTIVITY PLANNING

We have the right to change the dates and / or times of group activities after your registration. 

When an activity has to be interrupted after the start, we will do our best to let the activity continue as intended.

 

12. COMPLAINTS

If you are not satisfied with one of our services, you must report this within 14 (fourteen) days via email to support@nvcrising.org

We will reply within 14 (fourteen) days. Using Nonviolent Communication, I will identify the needs and we will look for a solution.

If we can not figure it out together, we will invite a third person to support.

Complaints will be fully handled within 30 days.

Complaints will always be treated confidentially.

 

13. INDEMNIFICATION

Third parties can not derive any rights from the services of Cup of Empathy.